If you are not completely satisfied with any purchase from Diver Emporium Com you may return any unused gear, with the original packing materials, within 30 days for full, exchange, or trade etc. Certain Exceptions apply*
* Apparel that has been worn especially wetsuits . Color differences if we were given an alternative color choice. Prescription or corrective lenses Placed in masks. Equipment that has been used.
* In some instances a re-Stocking fee may be charged up to 25% of the total bill. This is to stop those who order several items to shop at home and then return the unwanted items or those who seek quoted prices and volume price brakes, then either reduce the size of the order or return a portion of the order and plan to keep the volume price without volume purchase. Also different pricing may apply to those orders. After credit cards have been processed and credits are requested these charges may apply. Re-Stocking fees would apply on Items that are custom orders an items having to be mfg especially for the customer.
*Neptune Nira full face mask and Gas Mask and Gas Mask filters are non refundable. The Neptune mask is actually mfg per each order.
** If you want to make sure of your return call our toll free number 888-547-3483 and ask for an RA#(Return Authorization)
Without this RA# our shipping department cannot accept any returns that fall into the exception category. In some instances you may be allows to return but only with an RA #.
* APO and FPO shipments sometimes take longer than usual. Once we deliver to the Government we consider this as final delivery and cannot take responsibility for the time or even if the product is delivered. When you order and ask us to ship to an APO or FPO you do so at your own risk. We do not give credit for lost shipments. ** WE DO NOT GIVE CREDIT FOR LOST APO OR FPO SHIPMENTS. YOU NEED TO CONTACT YOUR GOVERNMENT POST OFFICIALS. HOWEVER WE SHIP ALL ITEMS INSURED AND IF TRULY LOST WE WILL FILE ON THE INSURANCE WHICH CAN TAKE UP TO 3 TO 4 MONTHS FROM THE US POSTAL SERVICE BUT THIS IS YOUR PROTECTION. WE CANNOT CREDIT YOUR CHARGE CARD UNTIL THIS IS PAID.
Using any UPS shipper or mail, or Fed Ex . If you use US Mail please insure for tracking and ask for delivery confirmation or we may not get it.
send your return to:
708 E. Prince Road
Tucson, AZ 85719
Over 4,200 U.S. supermarkets now ship UPS packages, even nights and weekends. For the store nearest to you, call 1-800-354-9773.
Security and Privacy
Thank you for shopping at Diver Emporium. Com.
We take security very seriously. Our security measures protect
the loss, misuse and alteration of all information under our
control. Our system is based on the SSL (Secure Socket Layer)
encryption standard. Provided you are using an SSL- compliant
browser such as Netscape's Navigator or Microsoft's Internet
Explorer, you'll be able to conduct fully-protected
transactions that encrypt all of your personal information,
including credit card number, name and address, so it cannot be
read as the information travels from you to us. Furthermore all
of the customer data we collect is protected against
Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL enabled browser, such as the version 3 or later of Microsoft Internet Explorer, or Netscape Navigator.
Please note that a regular email is not encrypted and is not considered a secure means of transmitting credit card numbers. Our shopping cart is encrypted and is secure.
If you still have any concerns about ordering electronically, please call 1-888-547-3483 to simply place your order over the phone. Have the item number, size and color ready for each item you wish to order.
We cannot ship to any address other than the card holders billing address. This policy is a result of individuals using stolen credit cards and various fraudulent credit card schemes. You can have your credit card company authorize another shipping address with a simple phone call to them and adding an alternate shipping address.
Shipping to or within the U.S. Speedy shipping without the express charge! Usually, we fill your order within 2 business days and start it on its way to you. Then, we deliver it to UPS. UPS Ground takes anywhere from 2 to 5 working days depending on where you are located in the country.. (We ship orders to Alaska and Hawaii via Airmail, usually in 2-3 business days.) If an item is backordered, it will be shipped as soon as it becomes available via UPS *See below for information on shipping to rural areas, P.O. boxes and APO/FPO addresses.
Delivery cost is based on the amount you order. (See chart below.)
Shipping - US Zip Codes
UPS Ground to Continental USA
|$0.01 - $25.00
|$25.01 - $75.00
|$75.01 - $125.00
|$125.01 - $500.00
|$500.01 - $1000.00
There is an extra charge for shipping for the following items: All Brass & Bronze Items, Lead Weight and Oversize packages such as spear guns. Special orders and blue and red label shipments.
VERY IMPORTANT! If you request a need by date of less than two weeks from the day you place your order. We will automatically charge you for the correct shipping method to get your package to you on time.
- Exchanges through the mail are also subject to this shipping fee. If we are shipping your order out of state, it is not subject to sales tax (Arizona - 7.60%).
- Next day (add an additional $22.00) and 3 day (add an additional $12.00) shipments by Federal Express are not possible. Please call or e-mails for details.
- We ship by UPS Ground, your order will arrive in 14 days or less.
- Alaska, Hawaii, Guam, Puerto Rico, U.S. Territories, APO's, and FPO's are charged an additional $12.00 for the entire order.
- All in-stock orders will be shipped the next business day (excluding holidays & weekends) and are guaranteed to be at your door within 14 days to a US zip code. If you request to receive your order in less than 14 days from now, you will be charged extra for shipping in order to get it it you in time.
- We accept the following Credit Cards: MasterCard and Visa.
- Prices are subject to change without notice. Stock is subject to prior sale.
- Delivery to carrier constitutes delivery to customer.
- Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide.
- diveremporium.com will only refund Shipping Charges when the carrier has failed to meet the delivery commitment and issued credit to diveremporium.com The decision made by a carrier regarding a claim for refund is final.
- Customer must be sure to communicate correct shipping address to diveremporium.com All shippers charge a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address.
- Shipping Company will NOT accept special shipping instructions from Dealer, other than "Ship To" Name and Address.
Beyond the U.S. All International orders must be prepaid for both product and shipping by Western Union. Taxes and applicable duty charges will be added at the recipients country and will be paid by the recipient. The policy requiring pre-pay verses the acceptance of a credit card has resulted from several fraudulent credit card schemes perpetrated on us in the past.
We are authorized dealers for all the products we sell, and ALL products ordered come with a full manufacturer's warranty.
If you are thinking about purchasing your dive gear elsewhere, be warned that you should not take the word of the dive provider as to whether or not they are authorized dealers. If they are not, your product will NOT come with a valid manufacturer's warranty.
Always contact the manufacturer directly and ask them. Call us at 1-520-408-DIVE to obtain the phone number(s) of the manufacturer(s) so that you may check us out.